General Guidelines:

  • Eligibility Window: Items can be returned or exchanged within 30 days of delivery. Please note that underwear or final sale products are not eligible for return or exchange.
  • Item Condition: To be eligible for a return or exchange, items must be unworn, unwashed, undamaged, and with all original tags still attached.

For US, Canada, and UK Customers:

  • Using Loop for Returns: We offer a simplified return process through the Loop return portal for customers in the US, Canada, and the UK.
  • Handling/Restocking Fee: A handling fee is required for each return, whether for a refund or an exchange. This fee may be waived for returns involving damaged or incorrect items.
  • Store Credit Bonus: If you opt for store credit instead of a refund, you will receive an additional 20% value. For example, a $100 refund would translate to $120 in store credit.

Loop Return Process:

  1. Visit the Loop return portal at
  2. Enter your Order Number, which can be found in your order receipt or email confirmation.
  3. Provide the email address registered with your order.
  4. Follow the on-screen instructions to complete the return process.
  5. For damaged or incorrect items, please provide photographs as evidence. Failure to provide accurate photos may lead to the rejection/cancellation of the request.

For Customers Outside US, Canada, and the UK:

  • Contact Customer Service: If you are located outside of the regions supported by Loop, please contact our customer service team for a tailored return or exchange solution.

Damaged or Wrong Items:

  • Reporting Process: If you receive a damaged or incorrect item, please contact our customer service team as soon as possible with photographic evidence of the issue.

Refund Time-Frame:

  • Processing Time: Refunds are typically processed within 5 business days. For lost packages, processing may take up to 15 business days.
  • Refund Method: Refunds will be issued to your original form of payment. PayPal account refunds and credit card refunds are generally processed within 7 business days.

Contact Information:

  • Customer Service: For any inquiries regarding our Return & Exchange policy, please email us at