If you need to make a return/exchange, we do encourage you to reuse the box or bag that your order was delivered in.

1. Contact customer service support@textale.tech to negotiate the return or exchange.
2. Please send the goods to: 2221 Remington Ave, Ontario, CA 91762 (GCUSReturn G10089（16）).
3. We'll process your return/exchange and issue a refund to your original form of payment, usually within 5 business days.

Damaged or wrong items

If you receive a wrong or damaged item, please reach out to our customer service here as soon as possible. Then we will take care of your concern.

Important information when returning or exchanging`

• Return the item(s) within 30 days of delivery.
• All items must not be worn, washed or damaged and with hangtags attached.
• We reserve the right to reject any return that does not comply with the conditions stated above.

If you have any questions regarding the return/exchange process, please do not hesitate to contact our customer service here.

Refund time-frame:

For returned items or items for exchange,  we'll process your return/exchange and issue a refund to your original form of payment, usually within 5 business days.

For lost packages, we'll process within 15 business days.

After this time, the refund time-frame is as below:
PayPal account refunds: Up to 7 business days
Credit card refunds: Up to 7 business days